Returns & Exchanges

Due to the perishable nature of our artisanal teas and honeys, we cannot accept returns on food items once they have been opened. If you are unsatisfied with your order or received a damaged product, please contact us within 30 days for a replacement or store credit.

Return Process

• 1.
  Review Our Policy

  Ensure your item is eligible for return; accessories and lifestyle goods must be in their original, unused packaging.

• 2.
  Contact Customer Support

  Email our team with your order number and a brief description of the issue to receive a Return Authorization.

• 3.
  Prepare Your Package

  Securely pack the items in their original shipping box and include a copy of your receipt or order confirmation.

• 4.
  Ship and Track

  Send your return to our Saratoga Springs storefront using a trackable shipping method to ensure your refund is processed promptly.